For any request concerning a product or service, for any suggestions, information, reactions concerning this site, please contact


We own all material on our website unless otherwise stated. If you would like to use any of our content, please contact


Most of our items are vintage. Unless otherwise noted, all items have been previously owned. Due to the nature of vintage items, you may find slight irregularities or imperfections. We inspect all items before making them available to be purchased in the shop. The conditions of pieces are varied, while some are of better make than others, each piece is chosen because they are special to us in one way or another. Rest assured the condition of each piece will be described and reflected on the price. Therefore, all items in the shop are sold as they are. We try our hardest to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. All sizes are as stated by the shoe brand. Please feel free to email us if you have further questions.


Shipments are sent via Royal Mail from London, UK. In normal circumstances, we will dispatch items within 3 days of your purchase. Please note that as we are a small and independent shop, and there may be times when we may take longer to dispatch items if Jade Palace is away on buying trips. However, we will notify customers beforehand. As we grow, we hope that we will be able to provide shipping and delivery at maximum efficiency.
We strive to package items very well and do our very best to get your package posted as soon as possible. The time it takes to receive your items will vary depending on your location. We are not responsible for any lost or stolen packages or goods damaged in transit. Shipping prices vary depending on item weight, size and the destination of delivery.

Important information for customers outside of Europe
If you are ordering from outside of Europe, you may be charged import duty and or local sales taxes on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and Jade Palace is not responsible for these charges. Please contact your local customs office if you require further information.


We do not accept returns.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, Paypal information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at